As much as possible, we give restaurants second chances. So here's our Revisited Review for Kuya's.
As our usual, we made reservations. The person on the other line (Art) accepted our reservation and confirmed the details.
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Kuya's at the Fort |
We arrived by 8:10pm to a full house. Okay... so what happened to our reservation? What was the point of accepting reservations if you're not going to reserve the place for us? Tsk tsk. It seemed that this Second Chance visit was starting off badly.
Talking to the waiter led to nowhere. No one can tell me what happened to my reservation plus that the indoor section was reserved for the night. Yup, Art didn't even tell us that the non-smoking area was already full. Another misstep.
What was more frustrating? Someone (who later on turned to be the owner's son Jed) arrogantly kept on repeating this statement "Yes, you should've been informed but I'm not going to give you a place inside since there's a party. You can stay here outside instead."
Points for clarification.
Number One: Yes Jed, we should've been informed. Admitting that we should've been informed was a step in the right direction. But insisting that you can't do anything about it and saying that we should just deal with it? This was a huge step backwards.
Number Two: Next time, I suggest that you introduce yourself first. I was talking to your arrogant waiter when you suddenly butted in. Sorry, that's just bad manners. Plain and simple.